Privacy Policy
Version 2026.2
BEYTAK PRIVACY POLICY
Last updated: June 2026
1. Introduction
Welcome to Beytak.
This Privacy Policy ("Policy") explains how Beytak Information Technology ("Beytak", "we", "our", or "us") collects, uses, stores, shares, protects, and otherwise processes personal data when you access or use the Beytak website, mobile applications, software, services, and related features (collectively, the "Platform").
Beytak Information Technology is incorporated in Egypt under Commercial Registration Number 282473 and Tax Registration Number 773-944-559.
For purposes of applicable data protection laws, Beytak is generally the data controller responsible for personal data processed through the Platform, except where we process data solely on behalf of another party as a data processor under a separate agreement.
By accessing, registering for, or using the Platform, you acknowledge that you have read and understood this Policy.
If you do not agree with this Policy, you must not use the Platform.
Cookies and similar technologies: Beytak does not show a separate cookie consent popup or banner. Our use of cookies and related technologies is described in Section 11.
This Policy should be read together with our Terms & Conditions and any other policies referenced herein.
2. Scope
This Policy applies to personal data we process about:
- visitors to the Platform;
- registered Users;
- Hosts;
- Travelers / Guests;
- individuals whose data is submitted by a User, such as guest identity documents or traveler profile information;
- individuals who communicate with us for support, verification, or legal notices.
This Policy does not apply to:
- third-party websites, apps, payment pages, identity providers, or services that may be linked from the Platform;
- accommodations, compounds, police stations, government portals, or other third parties that Hosts or Travelers interact with outside Beytak's control; or
- processing that occurs solely between a Host and Traveler outside the Platform.
3. Definitions
"Personal Data"
Means any information relating to an identified or identifiable natural person.
"Processing"
Means any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or archiving.
"User"
Means any person or entity accessing or using the Platform.
"Host"
Means a User who lists, manages, or offers accommodations through the Platform.
"Traveler" or "Guest"
Means a User who searches for, books, or stays in accommodations through the Platform.
"Sensitive Data"
Includes government identification documents, identity verification results, financial/payment-related data, and other data that may receive heightened protection under applicable law.
4. Governing Language and Consumer Information
4.1 Bilingual supremacy
This Policy may be provided in multiple languages, including Arabic and English.
In the event of any discrepancy, inconsistency, conflict, translation error, ambiguity, or difference of interpretation between the Arabic and English versions, the Arabic version shall prevail and control, in compliance with applicable Egyptian consumer protection standards.
4.2 Consumer records under Law No. 181 of 2018
Pursuant to Law No. 181 of 2018 on Consumer Protection, consumer-facing data, invoices, payment confirmations, and related transactional records issued through the Platform shall be provided in clear Arabic, to the extent required by applicable law.
5. Personal Data We Collect
The Personal Data we collect depends on how you use the Platform, whether you are a Host or Traveler, and what features you use.
5.1 Account and profile information
When you register or maintain an account, we may collect:
- first name and last name;
- nickname;
- email address;
- phone number;
- date of birth;
- gender;
- nationality;
- country and city;
- profile photo and cover image;
- preferred language / locale;
- account status, onboarding status, and role;
- referral code information;
- notification preferences, including email, push, and WhatsApp preferences.
5.2 Authentication and session information
We may collect:
- login credentials and authentication tokens;
- one-time passwords (OTP) sent to your phone or email;
- social sign-in information if you authenticate through a third-party provider such as Google;
- session identifiers;
- IP address;
- browser type and device information (
user-agent); - login timestamps and session activity.
5.3 Identity verification data
To verify identity, reduce fraud, and support trust and safety, we may collect and process:
- verification status and verification provider session identifiers;
- nationality or document country information returned from verification;
- biometric or document verification results from our identity verification partners.
We use third-party identity verification providers, including Didit, for certain verification workflows.
We do not guarantee identity verification accuracy. Users who submit false or fraudulent identity information are fully responsible for such conduct and may be reported to competent authorities.
5.4 Traveler and guest documents
Where required for bookings, compound rules, house rules, or legal compliance, Users may upload documents such as:
- national ID cards;
- passports;
- birth certificates;
- marriage certificates; and
- other lawful supporting documents.
These documents may include images of document fronts and backs, names, phone numbers, and related metadata.
5.5 Listing, host, and property information
If you are a Host, we may collect:
- listing descriptions, titles, amenities, rules, pricing, availability, and calendar data;
- property location information, including address, area, compound, city, maps links, and coordinates;
- listing photos and videos;
- safety disclosures;
- cancellation policy selections;
- security deposit settings;
- payout-related information;
- host response times and booking management activity.
5.6 Booking and transaction information
When you make or manage a booking, we may collect:
- listing booked;
- check-in and check-out dates;
- guest count, including adults, children, infants, and pets;
- booking status and history;
- pricing breakdown, discounts, voucher usage, taxes, service fees, and totals;
- security deposit status and claim information;
- payment authorization, capture, refund, and payout records;
- cancellation reason and cancellation actor;
- support messages related to the booking.
5.7 Payment information
Payments are processed through approved payment partners, including Paymob.
Beytak generally does not store full payment card numbers on its own systems.
We may store:
- tokenized payment method references;
- masked card numbers;
- card brand;
- card expiry information;
- payment method nickname;
- transaction identifiers;
- payment status, refund status, and chargeback information.
When you pay through Paymob or similar providers, those providers may collect and process payment data under their own privacy policies and legal obligations.
5.8 Communications and messaging
We may collect:
- messages sent through the Platform between Hosts, Travelers, and Beytak support;
- support conversation content;
- automated system messages;
- message timestamps, read status, and conversation metadata;
- attachments or structured booking-related message content where applicable.
If you do not read new messages within certain time windows, we may send follow-up notifications by email or WhatsApp in accordance with your notification settings and applicable law.
5.9 Reviews and ratings
We may collect:
- review text;
- ratings across categories such as cleanliness, communication, accuracy, location, value, and house rules;
- review timestamps;
- booking and listing associations;
- language/source locale of review content.
5.10 Promotions, vouchers, and referrals
We may collect:
- voucher codes used or issued;
- referral program participation;
- redemption history;
- promotional eligibility and campaign participation.
5.11 Technical, usage, and activity data
We may automatically collect:
- device and browser information;
- operating system;
- IP address;
- referring URLs;
- pages viewed and navigation paths;
- search activity within the Platform;
- date and time of access;
- cookie and local storage values, including locale preferences;
- push notification subscription endpoints and related keys;
- error logs and security logs;
- activity logs related to navigation and Platform usage.
5.12 Legal consent records
When you agree to our Terms & Conditions or this Privacy Policy, we may record:
- the document version accepted;
- date and time of consent;
- IP address;
- browser/device user-agent string.
5.13 Information you provide directly
We may also collect Personal Data when you:
- contact support;
- respond to surveys or feedback requests;
- submit complaints or dispute notices;
- participate in promotions; or
- otherwise communicate with us.
6. How We Collect Personal Data
We collect Personal Data through:
- information you provide directly;
- information generated through your use of the Platform;
- identity verification and payment partners;
- cookies and similar technologies;
- automated logging and analytics tools;
- Hosts, Travelers, or other Users where permitted by the Platform and applicable law;
- service providers acting on our instructions.
7. Why We Process Personal Data
We process Personal Data for the following purposes:
7.1 Providing and operating the Platform
- creating and managing accounts;
- enabling search, listings, bookings, messaging, reviews, and payouts;
- displaying listings and availability;
- processing booking requests, confirmations, cancellations, and refunds;
- managing security deposits;
- providing customer support.
7.2 Payments and financial operations
- authorizing, capturing, refunding, and reconciling payments;
- storing tokenized payment methods;
- calculating fees, discounts, and payouts;
- preventing payment fraud and handling chargebacks.
7.3 Trust, safety, and verification
- verifying identity and reducing fraud;
- reviewing listings and accounts;
- investigating suspicious or prohibited activity;
- enforcing Terms & Conditions and marketplace standards;
- protecting Users, Hosts, Travelers, and the Platform.
7.4 Legal and regulatory compliance
- complying with applicable Egyptian laws and regulations;
- responding to lawful requests from authorities;
- maintaining records required by tax, consumer protection, or accounting rules;
- handling disputes and legal claims.
7.5 Communications
- sending booking updates, account notices, verification updates, and support messages;
- sending service, security, and legal notices;
- sending promotional communications where permitted and according to your preferences.
7.6 Improvement, analytics, and security
- analyzing usage and improving Platform performance;
- developing features and troubleshooting errors;
- conducting analytics and measuring marketing effectiveness;
- maintaining Platform security and integrity.
7.7 AI, automation, and moderation
We may use automated systems, including artificial intelligence and machine learning tools, to support:
- search ranking and recommendations;
- fraud detection;
- content moderation;
- translation;
- support operations;
- listing and review workflows.
Automated outputs may occasionally be inaccurate. Significant decisions with legal or similarly significant effects may be subject to applicable protections under law.
8. Legal Bases for Processing
Depending on the context and applicable law, including Egypt's Personal Data Protection Law No. 151 of 2020 and related regulations, we rely on one or more of the following legal bases:
- Contractual necessity — to provide the Platform and perform bookings, payments, and account services you request;
- Consent — where you opt in to certain communications, upload documents, enable push notifications, or accept legal documents;
- Legal obligation — to comply with law, regulatory requests, tax rules, or consumer protection requirements;
- Legitimate interests — to secure the Platform, prevent fraud, improve services, and protect Users, provided such interests are not overridden by your rights;
- Vital interests or public interest — where required in limited circumstances under applicable law.
Where consent is required, you may withdraw it as described in Section 16, subject to legal and contractual limitations.
9. How We Share Personal Data
We may share Personal Data in the following circumstances:
9.1 Between Hosts and Travelers
Because Beytak is a marketplace connecting Hosts and Travelers, certain Personal Data is shared to facilitate bookings and stays, including:
- names and profile information;
- booking dates and guest count;
- messages;
- identity or document information where required by listing rules, house rules, or lawful host requirements;
- review information after stays.
Hosts and Travelers are independent parties. Information you share with another User may be used by that User outside Beytak's control, subject to their own practices and legal obligations.
9.2 Service providers and processors
We use trusted third-party providers to help us operate the Platform, including providers for:
| Provider type | Examples of processing | Representative providers |
|---|---|---|
| Payment processing | card authorization, capture, refunds, tokenization | Paymob |
| Identity verification | document and identity checks | Didit |
| Cloud hosting and infrastructure | application hosting, deployment, logs | Vercel and related infrastructure providers |
| Media storage and delivery | image upload, storage, transformation, deletion | Cloudinary |
| Analytics | usage measurement and performance analytics | Google Analytics |
| Authentication | social login and account authentication | Google and other auth providers |
| Messaging and notifications | email, SMS, WhatsApp, and push delivery | notification and communications providers |
These providers process Personal Data under contractual obligations appropriate to their role and applicable law.
9.3 Legal, safety, and enforcement purposes
We may disclose Personal Data where we believe disclosure is necessary to:
- comply with law, regulation, legal process, or governmental request;
- enforce our Terms & Conditions or other policies;
- protect the rights, property, or safety of Beytak, Users, or the public;
- detect, prevent, or address fraud, security, or technical issues;
- report suspected identity fraud or unlawful conduct to competent authorities.
9.4 Business transfers
If Beytak undergoes a merger, acquisition, restructuring, financing, or sale of assets, Personal Data may be transferred as part of that transaction, subject to appropriate safeguards and notice where required by law.
9.5 With your direction or consent
We may share Personal Data when you request, authorize, or direct us to do so.
9.6 Aggregated or de-identified data
We may share aggregated or de-identified information that does not reasonably identify an individual for analytics, research, or business purposes.
10. International Data Transfers
Some of our service providers may process Personal Data outside Egypt.
Where Personal Data is transferred internationally, we take steps designed to ensure appropriate safeguards consistent with applicable law, including contractual protections with service providers where required.
By using the Platform, you understand that certain processing may occur in jurisdictions with different data protection standards than your own.
11. Cookies and Similar Technologies
11.1 No separate cookie consent banner
Beytak does not operate a separate cookie consent popup, banner, or preference center.
We describe our use of cookies and similar technologies in this Section. By accessing or continuing to use the Platform, you understand that these technologies may be placed on your device where permitted by applicable law.
11.2 What we mean by cookies and similar technologies
Cookies and similar technologies include HTTP cookies, local storage, session storage, pixels, tags, scripts, service workers, and related browser or device storage used to operate, secure, remember preferences for, or measure use of the Platform.
Information stored or accessed through these technologies may constitute Personal Data where it relates to an identifiable person.
11.3 Categories of use
We use these technologies in the following categories:
Strictly necessary and functional — to keep you signed in, protect accounts, prevent abuse, maintain sessions, support checkout and bookings, and operate core Platform features.
Preferences — to remember choices such as language, locale, and host/traveler mode.
Analytics and performance — to understand how the Platform is used, diagnose issues, and improve reliability and performance. This includes tools such as Google Analytics and Vercel Analytics, which may collect information such as pages viewed, device or browser type, approximate location derived from IP address, referral source, and interaction events.
Third-party feature technologies — when you use certain features, the relevant provider may set its own cookies or similar technologies. This includes:
- Paymob — payment authorization, capture, refunds, and saved payment methods;
- Google — social sign-in;
- Didit — identity verification;
- Mapbox — maps and location features;
- Cloudinary — image upload, storage, and delivery.
These providers process information under their own privacy policies. We encourage you to review those policies when using the related features.
11.4 Legal basis
Depending on the technology and applicable law, including Law No. 151 of 2020, we rely on one or more of the following:
- Contractual necessity — for sign-in, bookings, payments, and other features you request;
- Legitimate interests — to secure the Platform, prevent fraud and abuse, and measure and improve performance, where those interests are not overridden by your rights;
- Consent — for optional features that require your action, such as push notifications or identity verification.
We do not claim that the Platform uses only strictly necessary cookies while analytics tools are active.
11.5 Your choices
You may:
- adjust cookie and site-data settings in your browser;
- clear cookies and browser storage for the Beytak site;
- use browser privacy modes or extensions that limit analytics tracking;
- manage notification preferences in your account settings where available;
- choose not to use optional features such as social sign-in, identity verification, or saved payment methods.
Blocking or deleting certain technologies may affect sign-in, checkout, bookings, notifications, maps, or payments.
For questions about cookies, contact us using the details in Section 21.
12. Marketing and Notification Preferences
We may send communications through:
- email;
- SMS;
- WhatsApp;
- push notifications;
- in-app messages.
These communications may include:
- booking and account service messages;
- verification and security alerts;
- support responses;
- legal or policy updates;
- promotional messages, where permitted.
You can manage certain notification preferences in your account settings, including:
- push notifications;
- email notifications; and
- WhatsApp notifications.
Even if you opt out of promotional communications, we may still send essential service, legal, security, and transaction-related messages.
13. Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary based on:
- whether you maintain an active account;
- whether a booking, payout, refund, dispute, or deposit claim is pending;
- whether records are needed for tax, accounting, fraud prevention, or legal compliance;
- whether consent records must be maintained to demonstrate acceptance of legal documents;
- technical backup and disaster recovery requirements.
Examples:
- Account data — retained while your account is active and for a reasonable period afterward;
- Booking and payment records — retained as needed for financial reconciliation, refunds, disputes, tax, and legal compliance;
- Legal consent logs — retained to demonstrate which version of Terms or Policy was accepted;
- Support and security logs — retained for investigation, abuse prevention, and system integrity;
- Uploaded identity documents — retained while needed for active bookings, verification, legal obligations, or dispute resolution, then deleted or archived in accordance with our retention rules.
When Personal Data is no longer needed, we will delete, anonymize, or securely archive it, subject to legal and technical constraints.
14. Security
We implement administrative, technical, and organizational measures designed to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- access controls and authentication safeguards;
- encryption or protected transport where appropriate;
- tokenized payment processing through payment partners;
- monitoring and logging of suspicious activity;
- restricted access to sensitive documents and verification data;
- secure deletion workflows for media stored with cloud providers.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for safeguarding your account credentials and notifying us promptly of suspected unauthorized access.
15. Children's Privacy
The Platform is intended for individuals 18 years of age or older.
We do not knowingly collect Personal Data directly from children under 18 for account registration.
If you believe a child has provided Personal Data to us in violation of this Policy, contact us and we will take appropriate steps consistent with applicable law.
16. Your Rights and Choices
Subject to applicable law, including Law No. 151 of 2020 and Law No. 181 of 2018, you may have the right to:
- access Personal Data we hold about you;
- correct inaccurate or incomplete Personal Data;
- delete Personal Data, subject to legal exceptions;
- withdraw consent where processing is based on consent;
- object to or restrict certain processing;
- request information about how your Personal Data is processed;
- lodge a complaint with a competent authority.
16.1 How to exercise your rights
To exercise your rights, contact us using the details in Section 20.
We may need to verify your identity before responding to certain requests.
We will respond within the timeframes required by applicable law, subject to lawful extensions where permitted.
16.2 Limitations
Your rights may be limited where:
- we must retain data for legal, tax, accounting, or dispute-resolution reasons;
- deletion would impair another person's rights;
- the request is manifestly unfounded, excessive, or abusive;
- we are required by law to retain or disclose the data.
16.3 Account closure
You may request account closure, subject to outstanding bookings, payouts, disputes, fraud reviews, and legal retention obligations.
Closing your account does not automatically delete all data immediately where retention is required by law or legitimate business needs.
17. Host-Specific Privacy Disclosures
If you are a Host, you acknowledge and agree that:
- you may receive Traveler Personal Data necessary to manage bookings, including names, contact details, guest counts, and lawful identification documents;
- you must use such data only for booking-related, hospitality, legal, and security purposes;
- you must not use Traveler data for unrelated marketing, resale, or off-platform solicitation;
- you are responsible for your own compliance with Egyptian law regarding guest registration, police notification, Ministry of Tourism reporting, and document collection;
- you must protect guest data and delete or return it when no longer needed, except where retention is required by law.
Beytak may review host account activity, listings, messages, and booking records for trust, safety, compliance, and support purposes.
18. Traveler / Guest-Specific Privacy Disclosures
If you are a Traveler, you acknowledge and agree that:
- certain Personal Data will be shared with the Host to facilitate your stay;
- Hosts may lawfully require identification or supporting documents before or during check-in;
- your messages, booking details, reviews, and payment status may be visible to Beytak support for operational and dispute-resolution purposes;
- submitting false identity or document information may result in booking cancellation, account termination, and reporting to authorities.
19. Automated Processing and Profiling
We may use automated processing to:
- rank or recommend listings;
- detect fraud or policy violations;
- moderate content;
- translate messages or content;
- generate support suggestions;
- analyze booking or host performance.
We do not guarantee that automated outputs are always accurate or complete.
Where applicable law grants you rights regarding automated decision-making, you may contact us to learn more about the logic involved and request human review where legally required.
20. Changes to This Policy
We may update this Policy from time to time.
If we make material changes, we will provide notice through the Platform, email, SMS, WhatsApp, push notification, or other appropriate means.
The "Last updated" date at the top of this Policy indicates when it was most recently revised.
If you do not agree to the updated Policy, you have the right to stop using the Platform and close your account, subject to outstanding legal and contractual obligations.
Continued use after the effective date of an updated Policy constitutes acceptance, where permitted by law.
21. Contact Us
For privacy questions, rights requests, or complaints, contact:
Beytak Information Technology
- Email: hello@beytak.com
- Phone: +20 109 798 2012
- Address: 41 Misr LelTameer Zone 1, Office 49, 3 Office, Sheraton, El Nozha, Cairo 11799, Egypt
Please include enough information for us to identify your account and understand your request.
22. Complaints and Supervisory Authority
If you believe your Personal Data has been processed unlawfully, you may contact us first using the details above.
You may also have the right to lodge a complaint with the competent Egyptian data protection or consumer protection authority, to the extent applicable under Law No. 151 of 2020, Law No. 181 of 2018, and related regulations.
We encourage you to contact us before filing a complaint so we can try to resolve your concern promptly.
23. Relationship with Terms & Conditions
This Policy complements our Terms & Conditions.
In the event of conflict between this Policy and the Terms regarding marketplace conduct, account termination, document submission, or liability allocation, the Terms generally govern the contractual relationship, while this Policy governs how Personal Data is processed.
By using Beytak, you acknowledge that you have read and understood this Privacy Policy.